Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at zorevhousing@gmail.com with your order number. Once your return is approved we’ll email you a prepaid return label along with the address to send it to. Please don’t post anything back before you’ve heard from us — items sent without an approved return can’t be accepted.

You can always reach us with any return question at zorevhousing@gmail.com.

Damages and issues

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right. A photo helps us sort it faster.
Exceptions / non-returnable items
Certain types of items cannot be returned, including perishable goods, custom or personalised products, and personal care goods. We also cannot accept returns of hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about your specific item. Gift cards are non-returnable.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.
European Union 14 day cooling off period
In addition to the 30-day policy above, if your order is being shipped into the European Union you have the right to cancel or return your order within 14 days of receiving it, for any reason and without giving a justification. As above, the item must be in the same condition that you received it, unused, with tags, and in its original packaging, and you’ll need the receipt or proof of purchase. Where the two overlap, whichever period is more favourable to you applies.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be refunded automatically on your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at zorevhousing@gmail.com.